jdprime Privacy
Policy

This Privacy Policy describes how jdprime ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "the User") who access or use the jdprime online gaming platform, including the website at jdprime.app and any associated mobile applications or services.

jdprime is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. We recognize that trust is the foundation of our relationship with every Filipino player on our platform — from Manila to Cebu, Davao to Quezon City — and we take that responsibility seriously.

This Privacy Policy is designed to comply with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles.

This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, all of which form part of the overall agreement governing your use of the jdprime platform.

For the purposes of the Philippine Data Privacy Act of 2012, jdprime acts as the Personal Information Controller (PIC) in respect of the personal data collected through the jdprime platform. This means jdprime determines the purposes and means by which your personal data is processed.

Where jdprime engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, or analytics platforms — those providers act as Personal Information Processors (PIPs) and are bound by strict contractual obligations to process your data only as directed by jdprime and in accordance with applicable law.

jdprime has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 13 of this policy.

jdprime collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically through your use of the platform, and from third parties where necessary for verification or fraud prevention purposes.

The categories of personal data we collect include:

jdprime uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your jdprime account, including verifying your identity and age (21+ requirement), processing your registration, and managing your account settings and preferences.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported Philippine payment channels, and to maintain accurate financial records.
• Platform operation: To provide access to jdprime's games — including slots, bingo, fishing games, and live casino — and to ensure the platform functions correctly and securely.
• Legal and regulatory compliance: To comply with our obligations under Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and applicable gaming regulations. This includes reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and provide responsible gaming tools and interventions where appropriate.
• Customer support: To respond to your inquiries, complaints, and support requests, and to maintain records of communications for quality assurance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the jdprime platform, user experience, and game offerings.

jdprime will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

Under the Philippine Data Privacy Act of 2012, jdprime processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and jdprime — specifically, to operate your account, process transactions, and provide access to the platform's games and services.
• Legal obligation: Processing is necessary for jdprime to comply with its legal obligations under Philippine law, including KYC/AML requirements, age verification, and regulatory reporting obligations.
• Legitimate interests: Processing is necessary for jdprime's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, jdprime relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jdprime does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers who assist jdprime in verifying your identity and age, and in screening for sanctions and politically exposed persons (PEPs).
• Game software providers: Licensed game developers and content providers whose games are available on the jdprime platform. These providers may receive limited technical data necessary to deliver their games.
• IT and platform service providers: Cloud hosting, cybersecurity, analytics, and customer support technology providers who process data on jdprime's behalf under strict contractual terms.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or court order.

jdprime uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit the jdprime website.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language, game lobby layout, and responsible gaming settings — to provide a more personalized experience.
• Analytics cookies: These help jdprime understand how users interact with the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve the platform.
• Marketing cookies: These are used to deliver relevant promotional content and to measure the effectiveness of jdprime's marketing campaigns. Marketing cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings or through the cookie consent tool available on the jdprime platform. Please note that disabling certain cookies may affect the functionality of the platform.

jdprime retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for as long as you remain a registered jdprime user, or until you withdraw your consent, whichever is earlier.

When personal data is no longer required, jdprime will securely delete or anonymize it in accordance with our data disposal procedures.

jdprime implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• TLS/SSL encryption: All data transmitted between your device and jdprime's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data encryption at rest: Sensitive personal data stored on jdprime's servers — including financial data and identity documents — is encrypted at rest using strong encryption algorithms.
• Access controls: Access to personal data is restricted to jdprime staff and service providers who have a legitimate need to access it. All access is logged and monitored.
• Two-factor authentication (2FA): jdprime offers 2FA for player accounts to provide an additional layer of security against unauthorized access.
• Regular security audits: jdprime conducts regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.
• Incident response: jdprime maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jdprime will notify the National Privacy Commission (NPC) and affected users within the timeframes required by law.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jdprime. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 13.

jdprime will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with jdprime's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The jdprime platform is strictly intended for adults aged 21 years and above, in accordance with the minimum legal age for casino-style gambling in the Philippines. jdprime does not knowingly collect personal data from individuals under the age of 21.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. jdprime supports responsible gaming and the protection of vulnerable individuals, including minors. For more information, visit our Responsible Gaming page.

jdprime reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Privacy Policy will always be published on this page, with the date of the most recent update clearly indicated at the top.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how we use your personal data — jdprime will notify you by email or via a prominent notice on the platform prior to the changes taking effect. Your continued use of the jdprime platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jdprime is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jdprime's handling of your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing jdprime's data protection compliance and is your primary point of contact for all privacy-related matters.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that jdprime has not handled your personal data in accordance with the Data Privacy Act of 2012. The NPC can be reached through their official government channels.